1-year term, paid annually
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Zoom Contact Center
by Zoom Communications, Inc.
Zoom Contact Center is an omnichannel, cloud-based customer service platform (CCaaS) built to help support and sales agents manage customer interactions. It unifies voice calls, video support, SMS, web chat, and social media channels into a single hub to resolve customer issues.
CloudOmnichannel Contact Center
Choose your plan
Prices per unit, excl. tax.
Configure Zoom Contact Center Elite
Billing
units
Min 1 · Max 500
Overview
Zoom Contact Center is an omnichannel, cloud-based customer service platform (CCaaS) built to help support and sales agents manage customer interactions. It unifies voice calls, video support, SMS, web chat, and social media channels into a single hub to resolve customer issues.
Highlights
- Voice
- Video
- Chat
- AI Companion for CX
- Flow Editor + IVR
- Real-time transcriptions
- Remote control
- Agent CTI integration (CRM, ZEN, NOW, MSFT)
- Surveys/VoC
- Data Privacy
- Email (digital channel)
- Social (digital channel messenger)
- Outbound dialers (progressive, preview)
- 30 GB Recording space per license
- 1750 AI Intent lookup per month
- Vendor
- Zoom Communications, Inc.
- Category
- Omnichannel Contact Center
- Deployment
- Cloud
- Plans
- 1
- Billing
- 1 year