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Feature

Zoom Contact Center

Zoom Communications, Inc.

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PRICING
From price

From $701.45 /user/mo

billed annually · $8,417.41/user/yr

Plans
  • Zoom Contact Center Elite$701.45/user/mo
CommitmentsMonthly or 1 year
Quantity limits1–500 users
PRODUCT
Rating—
CategoryOmnichannel Contact Center
DeploymentCloud
Microsoft tenant—
Prerequisites—
HIGHLIGHTS
Key highlights
  • Voice
  • Video
  • Chat
  • AI Companion for CX
  • Flow Editor + IVR
  • Real-time transcriptions
  • Remote control
  • Agent CTI integration (CRM, ZEN, NOW, MSFT)
  • Surveys/VoC
  • Data Privacy
  • Email (digital channel)
  • Social (digital channel messenger)
  • Outbound dialers (progressive, preview)
  • 30 GB Recording space per license
  • 1750 AI Intent lookup per month
Most popular plan

Zoom Contact Center Elite

Note: Prices are vendor list prices per unit per month (or per licence, one-time), converted from USD and excluding tax.

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